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IT Service Management & Operations Training (ITIL, SIAM, DevOps)

Build reliable, efficient IT services and operating models with our IT Service Management & Operations courses. From ITIL® and SIAM™ to DevOps, IT Operations and Enterprise Architecture, our trainings focus on practical implementation to improve service quality, delivery performance and governance.

Our trainings are certification-aligned and delivered by experienced practitioners. Courses are available in English, Dutch and French as public sessions, in-company delivery (onsite/online) and selected eLearning formats. Contact us to identify the best learning path for your needs.

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To meet today’s IT challenges, we continuously expand our IT Service Management & Operations portfolio with practical courses that help you improve service quality, streamline operations and support business change.

ITIL® and modern service management

ITIL® is the leading best-practice framework for designing, delivering and improving IT-enabled services. Our training covers the full ITIL certification path, from Foundation to advanced levels, with a strong focus on real-world application: service value, processes, governance and continual improvement.

SIAM™: managing multi-supplier service ecosystems

As organisations increasingly rely on multiple providers, SIAM™ helps you build an effective operating model to integrate services, roles and responsibilities across suppliers and internal teams. Our SIAM training supports service integration, performance management and a smoother end-to-end customer experience.

DevOps & IT Operations: reliability and flow

DevOps practices help teams deliver faster while improving stability and collaboration between development and operations. Our courses cover core DevOps concepts and practical implementation, including operating models, automation principles, metrics and continuous improvement—aligned with the needs of modern IT operations.

Enterprise Architecture

Enterprise Architecture provides the structure to align technology, processes and strategy. With tailor-made courses based on the most widely accepted frameworks (TOGAF®, ArchiMate®, ...), you can design and communicate target architectures, support transformation roadmaps and ensure coherence across systems and teams.

Training formats and delivery

Our courses are available as public schedule sessions and as in-company training for teams (tailored agenda, context-specific examples, and delivery onsite or online). We also offer eLearning options for selected programmes.

Need help choosing the right course path for your role or objectives? Contact us to discuss the best options for your organisation.

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