Discover ITIL® 4, the latest Best Practice guidance for IT Service Management from AXELOS


The world today evolves in an era of hyper connectivity. We are more than ever dependent on our smartphones, and while desktop computer sales decrease each year, the number of connected objects in our industries and homes has outnumbered the living persons on the earth. Specialists call it the fourth industrial revolution which pushes organizations to invest substantial parts of their resources into a digitalization transformation.

Whether you are a startup or a global company, local business or multinational, the core of your activities deeply relies on IT services, technology and information management. Therefore, how can your organization ensure that its huge investments in IT services will be in line with your strategy, deliver the expected value while protecting the utility and warranty of these services?

For almost 4 decades, service managers have trusted the ITIL framework to support them in the identification, planning, delivery, and support of IT Services and ensure their alignment with the business.

With the new version 4 to be launched on 28 February 2019, can we still rely on ITIL?

The answer is: yes, we can!

ITIL has never let us down since its version 1 in the 1980’s. ITIL has evolved over the years and is now in its 5th generation (ITIL v1, v2, v3 2007 and v3 2011 and now ITIL® 4). This new version 4 expands on the previous versions to secure existing investments that organizations and individuals have already made on ITIL: the core fundamentals of ITIL continue to be relevant to organizations and the certification scheme will provide a smooth transition from v3 to v4 for individuals.

The detailed content of ITIL4 is still to be revealed in the coming weeks, but B2B Learning can already share the information about four major changes that are coming:

  • The life-cycle approach that was at the core of the ITIL v3 has now evolved into a more holistic approach by defining four dimensions of service management that are essential for the co-creation of value and are relevant to the service value system. ITIL v4 will now consider organizations and people, partners and suppliers, information & technology and value streams & processes as part of this holistic approach.
  • The ITIL v3 processes have evolved into practices that will include other elements such as roles, skills, people, resources, data management, technology, etc. The practices are integrated to different areas of service management and cover activities from demand to value across the service value chain. The practices will continue to advocate for a flexible and non-siloed approach, just as previous versions of ITIL did!
  • ITIL 4 provides interfaces with current popular frameworks such as DevOps and Agile or Lean. ITIL 4 ensures a truly integrated model for governance and business relationships.
  • The ITIL principles that were first introduced with the ITIL Practitioner course have now been embedded in ITIL 4. It is a good thing as every methodology (like in PRINCE2© for example) relies on a certain number of principles. Principles provide guidance to organizations, as they are foundations for activities and bring common vision on service management.

The first step towards ITIL 4 starts with the launch of the new foundation course materials and exams on 28 February 2019. Other advanced trainings will be launched at the end of 2019. For those who are starting a fresh new journey in ITIL, or those who have already followed some v3 capability trainings, ITIL 4 is the way to continue your path into service management.

How can you and your company transition to ITIL® 4 ?

Scenario 1 – You start your ITIL journey

Attend the ITIL 4 Foundation training, either classroom-based or in eLearning, that will be available as from 28 February 2019. You will be able to continue your ITIL 4 journey later in 2019, when the ITIL Strategist, Specialist and Leader modules will be available.

Scenario 2 – You have an ITILv3 Foundation Certificate and/or one other ITIL Intermediate certificate.

Attend the ITIL 4 Update training, a fasttrack 1-day intensive programme that will enable you to quickly get the essentials of the new ITIL 4. You will then prepare your ITIL4 Foundation exam by some extra self-study and take your exam a week or 2 later.

Scenario 3 – You have 7 or more credits in ITIL v3 (Foundation + 2 Intermediates)

We strongly recommend that you continue your training path with the ITIL v3 Intermediate Modules, either classroom-based or in eLearning, to maximize your past and upcoming training investment and to achieve 17 credits in ITIL v3.

This will entitle you to attend the “Managing Professional (MP) Transition” training course and certification and grow to ITIL 4 Master (release Q3/4 2019).

ITIL 4 Certification Sceme

B2B Learning offers ITIL Foundation, ITIL Intermediate and ITIL Master courses ...


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Discover ITIL® 4, the latest Best Practice guidance for IT Service Management from AXELOS

Discover ITIL® 4, the latest Best Practice guidance for IT Service Management from AXELOS

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