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ITIL® Foundation Training & Certification

Start your ITIL journey with the world's leading framework for digital product and service management

Lay the groundwork for a career in modern IT service management with ITIL Foundation (Version 5). Learn how to create value through improved digital products and services, enhanced collaboration, and a better customer experience. Gain an understanding of how AI and automation are reshaping service management.

Whether you are new to ITIL, upgrading from ITIL 4, or simply need the certification exam, B2B Learning offers a flexible route to certification.

Choose the learning option that works for you:

PeopleCert Accredited Training Organisation | Official exam included with all courses | EN / FR / NL support

What's new with ITIL Version 5?

ITIL (Version 5) evolves ITIL for today's digital and AI-enabled organizations. It brings digital products and services together more clearly, strengthens the focus on value and experience, and reflects the growing role of AI, automation and modern ways of working.

Why become ITIL® Foundation v5 Certified?

ITIL Foundation gives you more than a certification. It provides a common language and practical framework to understand how modern digital products and services can create value for your organisation.

The ITIL Foundation-level certification will enable you to:

  • Understand modern service management – master the essential ITIL concepts, principles and terminology.
  • Focus on value and customer experience – connect IT activities with real business and customer outcomes.
  • Work better across teams – build a shared language between IT, business, suppliers and stakeholders.
  • Understand AI-enabled service management – explore how AI, automation and digital technologies are changing the way products and services are managed.
  • Build your ITIL certification path – Foundation opens the door to advanced ITIL certifications and professional designations.

Who is ITIL Foundation for?

  • IT professionals working in operations, support, delivery, or governance
  • Service desk / support / incident or change practitioners
  • Consultants, process owners, managers, or team leads working with IT-enabled services
  • Those new to ITIL and looking for a recognised foundation certification
  • Those already ITIL-certified (v3 or v4) and looking to update to Version 5

Why Take your ITIL Foundation with B2B Learning?

Whether you are discovering ITIL for the first time or updating your knowledge, we offer flexible options to match your goals and constraints:

  • PeopleCert Accredited Training Organisation
  • 15+ years of professional training experience
  • Experienced certified ITIL trainers that will share their experiences
  • Classroom, live online and eLearning options
  • Session in Brussels, Luxembourg, Ghent, Antwerp, Hasselt, Liège, Waterloo, and Gosselies
  • Courses in English, French and Dutch
  • Official PeopleCert exam and materials included with training
  • Dedicated multilingual customer support
  • In-company training for teams as from 4 participants

Important notice

At launch, ITIL Foundation (version 5) is available in English. Other language versions will follow later. The B2B Learning offering will be as follows:

  • Sessions in English: ITIL Foundation (version 5)
  • Sessions in Dutch: ITIL Foundation (version 5) with course delivered in Dutch with training materials and exam in English
  • Sessions in French: ITIL Foundation (version 5) with course delivered in French with training materials and exam in French

    Would you like more information or to discuss a tailor-made training course for your organisation? Feel free to contact us.

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