ITIL® Foundation Training & Certification

ITIL® Foundation (Version 5): what it is

ITIL Foundation is the entry-level certification that introduces the core principles, concepts, and vocabulary of modern IT service management — with a strong emphasis on value, customer experience, and practical application.

In 2026, ITIL (Version 5) becomes available as the next evolution of the Foundation level, reflecting how organizations now operate with digital products and services, increased automation, and AI-supported ways of working.

Who is ITIL Foundation for?

ITIL Foundation is a great fit if you are:

• an IT professional working in operations, support, delivery, or governance
• a service desk / support / incident or change practitioner
• a consultant, process owner, manager, or team lead working with IT-enabled services
• new to ITIL and looking for a recognized baseline
• already ITIL-certified (v3 or v4) and looking to update to Version 5

What you gain from ITIL Foundation

After the Foundation level, you will be able to:

• understand and use a shared ITSM language across teams and suppliers
• connect day-to-day work with value, outcomes, and customer experience
• apply key concepts to improve reliability, efficiency, and collaboration
• make informed choices about what to study next (specializations and higher modules)

ITIL Foundation certification & training with B2B Learning

Look no further than B2B Learning for your ITIL Foundation training and certification. Whether you are discovering ITIL for the first time or updating your knowledge, we offer flexible options to match your goals and constraints:

Our ITIL Foundation programmes include:

• 2-day ITIL Foundation (Version 5) training + certification
• 1-day ITIL Foundation Bridge training for professionals already certified (ITIL v3 or ITIL 4 Foundation) who want a focused update to the latest version
• Online learning / self-study options for those who prefer to learn at their own pace

Important notice

At launch, ITIL Foundation (Version 5) is available in English. Other language versions will follow later. The B2B Learning offering will be as follows:

• Sessions in English: ITIL Foundation (version 5)
• Sessions in Dutch: ITIL Foundation (version 5) with course delivered in Dutch with training materials and exam in English
• Sessions in French in Brussels: ITIL Foundation (version 5) with course delivered in French with training materials and exam in English
• Sessions in French in Liège, Gosselies and Braine l'Alleud: ITIL Foundation version 4 in full French up to launch of translations

Languages & locations

• Courses delivered in English, French, or Dutch

• Classroom sessions in Brussels, Luxembourg, Ghent, Antwerp, Hasselt, Liège, Waterloo, and Gosselies

• In-company training available (date, venue, and language of your choice)

Would you like more information or to discuss a tailor-made training course for your organisation? Feel free to contact us.