ITIL Foundation eLearning & Exam Voucher Study Time ± 10 hours ⎹ 12-month access ⎹ Official ITIL® 4 Foundation exam voucher included

Choose your best option between eLearning or eLearning+

eLearning includes:
On-line proctored exam, Official eBook, Official Training Materials

eLearning+ includes:
all features of eLearnng plus an interactive tool with online sample exams and Take2 option or one retake if you fail at the first attempt.

Self-Paced ITIL 4 Foundation Learning — Accredited by PeopleCert

Take full control of your learning journey with this flexible, self-paced ITIL 4 Foundation course, accredited by PeopleCert and powered by our partner (SL).

What You Will Learn:

• Master the core concepts of IT Service Management (ITSM) — including ITIL’s key principles, terminology, and the process models required to succeed in the ITIL 4 Foundation exam
• Understand how ITIL 4 applies in real-world organizations — learn how to adopt and adapt the ITIL guiding principles to enhance service delivery and collaboration
• Use ITIL tools and techniques to drive performance — improve operational efficiency and deliver better customer experiences
• Learn the purpose and key terms of 15 essential ITIL practices — and how they support modern service management across the entire lifecycle

Course Contents

6 easy to understand lessons

• Module 1: Introduction to ITIL 4
• Module 2: Key Concepts of Service Management
• Module 3: Four Dimensions of Service Management
• Module 4: The ITIL Service Value System
• Module 5: The Service Value Chain
• Module 6: ITIL Management Practices

Who Should Attend?

This ITIL® 4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL® 4 Foundation certification is beneficial for both seasoned IT professionals and those fresh in their IT career.

The eLearning will be the ideal solution for those who do not have the time or budget to attend a classroom-based training.

Prerequisites

There are no prerequisites or technical background required to attend this course.

About the ITIL4 Foundation Exam

• Exam duration: 60 minutes (+15 minutes for non-native English speakers)
• Closed book format
• Number of questions: 40
• Marks: each question is worth 1 mark, there is no negative marking.
• Pass mark: 65% or higher (26 marks or above)

eLearning Delivery

You will receive an invitation email with your access codes for the eLearning, and a voucher to access your training materials and exam voucher by PeopleCert. The eLearning and exam voucher are valid during 12 months.

For multi-users, please contact us to receive a proposal.