The fully accredited SIAM Foundation course introduces service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models. It is suitable for anyone working in, or wishing to work in an organization using SIAM management practices.
21 easy to absorb lessons covering SIAM roadmap, roles and responsibilities, practices, processes, challenges and risks
video tutorials, study guides, quizzes and online exam voucher
18 hours (eLearning access 60 days available)
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60 days online access
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Modules in this course:
Lesson 1: Introduction to SIAM Lesson 2: Purpose and value Lesson 3: The SIAM ecosystem Lesson 4: SIAM structures Lesson 5: SIAM roadmap part 1 Lesson 6: SIAM roadmap part 2 Lesson 7: SIAM roadmap part 3 Lesson 8: SIAM roadmap part 4 Lesson 9: SIAM roles & responsibilities part 1 Lesson 10: SIAM roles & responsibilities part 2 Lesson 11: SIAM roles & responsibilities part 3 Lesson 12: SIAM practices part 1 Lesson 13: SIAM practices part 2 Lesson 14: Processes part 1 Lesson 15: Processes part 2 Lesson 16: Challenges and risks part 1 Lesson 17: Challenges and risks part 2 Lesson 18: Challenges and risks part 3 Lesson 19: SIAM and other practices part 1 Lesson 20: SIAM and other practices part 2 Lesson 21: Exam preparation
Suitable for :
anyone working in, or wishing to work in an organization using SIAM management practices.
This course does not require any existing knowledge of SIAM. Knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000.
Exam duration: 60 minutes + extra time for non-native English speakers