eLearning ITIL® 4 Specialist: Create, Deliver and Support (CDS) Duration: 18 hours / 150-day access / Exam voucher included

895,00 € tax excl.

The ITIL® 4 Specialist Create, Deliver and Support online course is designed for IT practitioners and managers who wish to improve their organisation's service management practices. The ITIL4 CDS module focuses on a practical and comprehensive approach towards the creation and management of effective IT and digital services.

This eLearning course includes:

  • 150 days online access
  • 18 hours self study in 5 modules and 25 easy to absorb lessons
  • Video tutorials, study guides, quizzes and sample exam paper
  • Exam voucher and take2 option
  • Tutor Support and 24/7 helpdesk

More info

By studying the ITIL v4 Create, Deliver and Support CDS elearning course you will learn how to:

  • create and improve value streams for new and existing services
  • support users with value streams
  • increase the efficiency of services
  • create an effective workflow, use new technologies and approaches and create a culture that leads to success

Questions / Answers

  • Question from Mathieu

    Bonjour, Après l'ITIL foundation, y a-t-il une séquence conseillée pour les différents cours ITIL? Merci d'avance. Cordialement, Mathieu 0484/433.976

    Answer from B2B Learning

    Bonjour,

    Merci pour votre demande.

    Après une formation ITIL4 Foundation, vous pouvez choisir entre 2 filières:

    • ITIL 4 Managing Professional (MP), 4 modules de formation/certificaiton
      • ce trajet fournit des connaissances pratiques et techniques sur la manière de gérer avec succès les services, les équipes et les flux de travail liés à l'informatique
    • ITIL Strategic Leader (SL) , 2 modules de formation/certification
      • donne une bonne compréhension de la façon dont l'informatique influence et dirige la stratégie de l'entreprise à l'ère numérique

    Pour ce qui est de l'ordre du suivi des modules en MP, vous pouvez choisir librement, en fonction de vos besoins mais le plus souvent, l'ordre est le suivant :

    • ITIL4 Create, Deliver and Support : ce module couvre les activités de base de la gestion des services et élargit le champ d'application actuel d'ITIL pour couvrir la " création " de services.
    • ITIL4 Drive Stakeholder Value (commun aux deux filières) : dialoguer/s'engager avec vos clients, utilisateurs, fournisseurs et partenaires et pour co-créer de la valeur.
    • ITIL4 High-Velocity IT : aider votre organisation à fonctionner dans des environnements qui changent rapidement à l'ère numérique.
    • ITIL4 Direct, Plan and Improve : ce module fournit les compétences pratiques nécessaires pour créer une organisation informatique "apprenante et améliorée", avec une direction stratégique forte et efficace.

    N'hésitez pas à nous contacter si vous avez des questions.

    Bien à vous,

    Anne Carpentier

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eLearning ITIL® 4 Specialist: Create, Deliver and Support (CDS)

eLearning ITIL® 4 Specialist: Create, Deliver and Support (CDS)

The ITIL® 4 Specialist Create, Deliver and Support online course is designed for IT practitioners and managers who wish to improve their organisation's service management practices. The ITIL4 CDS module focuses on a practical and...

Data sheet

Category IT Management, Governance & Security
Level Advanced
Exam Exam included
Language English
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