ITIL® CAPABILITY SOA

About this ITIL® Service Offerings and Agreements (SOA) course

This course immerses participants in the practical aspects of the ITIL Service Lifecycle and the processes associated with the Service Offerings and Agreements (SOA) of Services and Service delivery.

The main focus of this course is on the operational-level process activities for Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management, and Business Relationship Management. The course further discusses supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

For a classroom training date please call B2B Learning +32 2 335 12 36

NEW eLEARNING (1.025 €) Our eLearning module includes :

150 days online access
30 hours self study in 11 modules
Video tutorials, study guides and quizzes
Exam voucher and take2

Learning Objectives:

Upon completion of this course and examination, the learner will gain competencies in:

Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle.
Knowing the important role of SOA in service provision and understanding how the in-scope processes interact with other Service Lifecycle processes.
The activities, methods and functions used in each of the Planning Protection and Optimization processes and SOA processes.
The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence.itil-soa4
This course is designed using and engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions students to successfully complete the associated exam.

Course Outline:

This 4-day course starts at 09:00 and finishes at ± 17:00 - exam 1 week after training

Day 1	Day 2	Day 3	Day 4
Introduction	Service Level Management	Demand Management	Financial Management
Service Portfolio Management	Service Level Management	Supplier Management	Financial Management
Lunch	Lunch	Lunch	Lunch
Service Portfolio Management	Service Level Management	Supplier Management	Business Relationship Manager
Service Catalogue Management	Service Level Management	Financial Management	Service Offerings and Agreement Roles and Responsibilites
Homework (review of day's material)			Exam ± 1 week after the training

The ITIL Service Offerings and Agreement Capability course will be of interest to:

Individuals who want to pursue the intermediate and advanced level ITIL certifications.
Individuals and/or operational staff who require a deep practical understanding of the SOA processes and how these may be used to enhance the quality of IT service support within an organization.
IT Professionals involved in IT Service Management implementation and improvement programs.

Prerequisites

Candidates to this course must hold an ITIL Foundation V3 Certificate.
There is no mandatory requirement but 2 to 4 years of professional experience working in IT Service Management is highly desirable.

Examination:

To sit the exam, evidence of ITIL Foundation Certificate and completion of the SOA training is required.
It is recommended that students should complete at least 15 hours of personal study by reviewing the syllabus and the associated areas of ITIL Service Management core guidance
The exam is a closed-book exam with 8 multiple choice, scenario-based, gradient scored questions.
Exam duration is a maximum of 90 minutes for all candidates in their respective language. Candidates sitting the exam in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary.
Pass score is 28/40 or 70 %.

Note that the certification examination will be scheduled ± 2 weeks after the training (date will be discussed during course).

Course Student Material:

Students receive a copy of the classroom presentation material, case study, homework and assignments.
Accredited course manual, glossary and sample exams.

Credits

Upon successful passing of the ITIL SOA exam, the student will be recognized with 4 credits in the ITIL qualification scheme.
Project Management Institute – PDU’s = 40.

Available Sessions

#	Register	Duration	Training	Dates	Language	Location	Price
1	Add to cart	30 Hours	ITIL Service Offerings and Agreements (SOA) eLearning	Any Time	EN	Anywhere	€1.025

ITIL® CAPABILITY SOA

About this ITIL® Service Offerings and Agreements (SOA) course

NEW eLEARNING (1.025 €) Our eLearning module includes :

Learning Objectives:

Course Outline:

The ITIL Service Offerings and Agreement Capability course will be of interest to:

Prerequisites

Examination:

Course Student Material:

Testimonials

Available Sessions

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ITIL® CAPABILITY SOA

About this ITIL® Service Offerings and Agreements (SOA) course

NEW eLEARNING (1.025 €) Our eLearning module includes :

Available Sessions

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