ITIL® CAPABILITY SOA

The ITIL Service Offerings and Agreement Capability course will be of interest to:

• Individuals who want to pursue the intermediate and advanced level ITIL certifications.
• Individuals and/or operational staff who require a deep practical understanding of the SOA processes and how these may be used to enhance the quality of IT service support within an organization.
• IT Professionals involved in IT Service Management implementation and improvement programs.

Prerequisites

• Candidates to this course must hold an ITIL Foundation V3 Certificate.
• There is no mandatory requirement but 2 to 4 years of professional experience working in IT Service Management is highly desirable.

Examination:

• To sit the exam, evidence of ITIL Foundation Certificate and completion of the SOA training is required.
• It is recommended that students should complete at least 15 hours of personal study by reviewing the syllabus and the associated areas of ITIL Service Management core guidance
• The exam is a closed-book exam with 8 multiple choice, scenario-based, gradient scored questions.
• Exam duration is a maximum of 90 minutes for all candidates in their respective language. Candidates sitting the exam in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary.
• Pass score is 28/40 or 70 %.

Note that the certification examination will be scheduled ± 2 weeks after the training (date will be discussed during course).

Course Student Material:

• Students receive a copy of the classroom presentation material, case study, homework and assignments.
• Accredited course manual, glossary and sample exams.