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Duration : 4 DAYS (28 HOURS)
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  • This price includes the trainer, training materials and exams for 6 delegates


About this ITIL® Service Offerings and Agreements (SOA) course

This course immerses participants in the practical aspects of the ITIL Service Lifecycle and the processes associated with the Service Offerings and Agreements (SOA) of Services and Service delivery.

The main focus of this course is on the operational-level process activities for Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management, and Business Relationship Management.

The course further discusses supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

Available Sessions

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