ITIL® CAPABILITY RCV

About this ITIL® Release, Control and Validation (RCV) course

This course immerses participants in the practical aspects of the ITIL Service Lifecycle and the processes associated with the Release, Control, and Validation (RCV) of Services and Service delivery.

The main focus of this course is on the operational-level process activities for Change Management, Service Asset and Configuration Management, Service Validation and Testing, Release and Deployment Management, Request Fulfilment, Evaluation, and Knowledge Management.

The course further covers supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This course is designed using and engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions students to successfully complete the associated exam.

Course Objectives :

At the end of this course, the students will gain competencies in:

Knowing the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.
The activities, methods and functions used in each of the Release, Control and Validation processes.
The application of RCV processes, activities and functions to achieve operational excellence.
The importance of IT Security and how it supports RCV.
Understanding technology and implementation requirements in support of Release, Control and Validation.
The challenges, critical success factors and risks related with RCV.

Course Outline:

This 4-day course starts at 09:00 and finishes at ± 17:00 - exam 1 week after training

Day 1	Day 2	Day 3	Day 4
Introduction & Service Management as a practice	Service Asset & Configuration Management	Service Validation & Testing	Knowledge Management
Change Management	Release & Deployment Management	Request Fulfilment	Knowledge Management
Lunch	Lunch	Lunch	Lunch
Change Management	Release & Deployment Management	Request Fulfilment	Technology & Implementation Considerations
Service Asset & Configuration Management	Service Validation & Testing	Service Evaluation	Techlology & Implementation Considerations
Homework (review of day's material)			Exam ± 1 week after the training.

The RCV Capability course will be of interest to:

Individuals who want to pursue the intermediate and advanced level ITIL certifications.
Individuals and/or operational staff who require a comprehensive practical understanding of the Release, Control and Validation processes and how these may be used to enhance the quality of IT service support within an organization.
IT Professionals involved in IT Service Management implementation and improvement programs.
A typical role includes (but is not restricted to): IT Professionals, IT/Business Managers and IT/Business process owners, IT Practitioners.

Prerequisite

Candidates to this course must hold an ITIL Foundation V3 Certificate.
There is no mandatory requirement but 2 to 4 years of professional experience working in IT Service Management is highly desirable.

Examination:

To sit the exam, evidence of ITIL Foundation Certificate and completion of the Release, Control & Validation training is required.
It is recommended that students should complete at least 15 hours of personal study by reviewing the syllabus and the associated areas of ITIL Service Management core guidance
The exam is a closed-book exam with 8 multiple choice, scenario-based, gradient scored questions.
Exam duration is a maximum of 90 minutes for all candidates in their respective language. Candidates sitting the exam in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary.
Pass score is 28/40 or 70 %.

Note that the certification examination will be scheduled ± 2 weeks after the training (date will be discussed during course).

Course Student Material:

Students receive a copy of the classroom presentation material, case study, homework and assignments.
Accredited course manual, glossary and sample exams.

Credits:
Upon successful passing of the ITIL Release, Control & Validation exam, the student will be recognized with 4 credits in the ITIL qualification scheme. Project Management Institute – PDU’s = 40.

Available Sessions

#	Register	Duration	Training	Dates	Language	Location	Price
1	Add to cart	4 Days	ITIL RCV	23 to 26/09/2019	EN	Brussels	€2.150
2	Add to cart	4 Days	ITIL RCV	3 to 6/12/2019	FR	Brussels	€2.150

ITIL® CAPABILITY RCV

About this ITIL® Release, Control and Validation (RCV) course

Course Objectives :

Course Outline:

The RCV Capability course will be of interest to:

Prerequisite

Examination:

Course Student Material:

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ITIL® CAPABILITY RCV

About this ITIL® Release, Control and Validation (RCV) course

Available Sessions

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