About this ITIL® Release, Control and Validation (RCV) course
This course immerses participants in the practical aspects of the ITIL Service Lifecycle and the processes associated with the Release, Control, and Validation (RCV) of Services and Service delivery.
The main focus of this course is on the operational-level process activities for Change Management, Service Asset and Configuration Management, Service Validation and Testing, Release and Deployment Management, Request Fulfilment, Evaluation, and Knowledge Management.
The course further covers supporting methods and approaches to executing these processes in a practical, hands-on learning environment.
This course is designed using and engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions students to successfully complete the associated exam.
