ITIL 4 High-Velocity IT (HVIT) 3 Days (21 Hours) / Exam included
1 650,00 € tax excl.
The ITIL® 4 Specialist: High-velocity IT (HVIT) is one of the four modules to achieve the ITIL4 Managing Professional (MP) designation.
As organizations use information and related technologies to do business differently, the ability to rapidly launch new products and services to keep up with the competition becomes critical. To compete in this high–velocity environment, organizations must greatly intensify their agility, speed, cost–effectiveness and responsiveness.
The digital revolution has a significant impact in almost any business, corporation or public service. However, the timing and impact may depend on economic, societal and political aspects. These impacts are making it increasingly difficult for digital practitioners to design, develop, run and support the systems and services that fulfill the expected demand.
Our 3-day course will focus will help professionals who are familiar with traditional IT and service management concepts to discuss ‘digital’ confidently, develop practical competencies and integrate new concepts, techniques, and technologies into their ways of working.
Course & Learning Objectives
At the end of this course, participants will be able to:
- Explain the key concepts, objectives and terminology of High-velocity IT
- Understand the need for High-velocity IT and the digital transformation in organization, and when it is desirable and feasible
- Understand ITIL’s perspective for High-velocity IT operating models
- Relate High-velocity IT with the Digital Product Lifecycle, the Service Value Streams, the Four Dimensions of Service Management and the ITIL management practices
- Describe the key behavior patterns required for High-velocity IT environments
- Apply a safety culture and stress prevention to a High-velocity IT environment
- Understand how to assure the conformance of activities with governance, risk and compliance requirements
- Recognize how ‘Service Experience’ is linked to Co-created Value.
The course is divided into various modules to explain the key concepts in a structured manner.
Module 1 – Course introduction
Module 2 – Introduction to High-velocity IT
Module 3 – High-velocity IT approaches
Module 4 – High-velocity IT operating models
Module 5 – ITIL building blocks for High-velocity IT
Module 6 - High-velocity IT culture
Module 7 – Supporting models and concepts for purpose
Module 8 – Supporting models and concepts for people
Module 9 - Supporting models and concepts for progress
Module 10 - High-velocity IT objectives and techniques
Module 11 – Techniques for valuable investments
Module 12 – Techniques for fast developments
Module 13 - Techniques for resilient operations
Module 14 – Techniques for co-created value
Module 15 – Techniques for assured conformance
With the help of ITIL® 4 concepts and terminology, activities, exercises, examples and the case study included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: High-velocity IT certification exam.
Please note that participants need to foresee at least 1.5 hours study time every evening.
Who Should Attend?
The ITIL® 4 Specialist: High-velocity IT course is aimed at IT and Service Management practitioners who work in organizations that are in the process of digital transformation. It will also help individuals who want to acquire the ITIL Managing Professional (MP) designation.
Roles may include:
Customer/User Experience (CX) Managers/Designers; Service Delivery Managers; Service Level Managers; Enterprise/Service and Solution Architects; Business Analysts; Project Managers; Portfolio Managers; Supplier Relationship Managers; Vendor Managers; Contract Managers
To attend this course, participants must hold the ITIL 4 Foundation certificate.
Participants will need to provide B2B Learning with a copy of their certificate upon registration in order to be admitted into this course. If you need to take your ITIL 4 Foundation exam, you can either attend our ITIL 4 Foundation classroom course or eLearning module, or book your exam only online if you prefer self-study.
Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material.
About the exam
- Multiple-choice format (1 mark per question)
- Pass grade: 70% or 28 marks out of 40
- 40 questions
- Closed book
- Duration: 90 minutes + 25 % extra time for non-native English Speakers
The exam is scheduled at the end of the 3rd training day in the classroom, or the participants can take the online exam later online and proctor-based. Candidates need to foresee ± 1.5 hours study time every evening to prepare the sample questions.
Questions / Answers
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|Category||IT Management, Governance & Security|
|Lunch||Coffee breaks and lunches included|