SIAM Foundation eLearning Duration: 18 hours / 60-day access / exam voucher included

625,00 € tax excl.

The fully accredited SIAM Foundation course introduces service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models. It is suitable for anyone working in, or wishing to work in an organization using SIAM management practices.

21 Lessons

21 easy to absorb lessons covering SIAM roadmap, roles and responsibilities, practices, processes, challenges and risks

Includes

video tutorials, study guides, quizzes and online exam voucher

Study duration

18 hours (eLearning access 60 days available)

More info

Your Benefits

Get certified at your own pace
60 days online access
Fully accredited
Study guides, quizzes, sample exam and more….
Tutor support
24/7 helpdesk

Modules in this course:

Lesson 1: Introduction to SIAM
Lesson 2: Purpose and value
Lesson 3: The SIAM ecosystem
Lesson 4: SIAM structures
Lesson 5: SIAM roadmap part 1
Lesson 6: SIAM roadmap part 2
Lesson 7: SIAM roadmap part 3
Lesson 8: SIAM roadmap part 4
Lesson 9: SIAM roles & responsibilities part 1
Lesson 10: SIAM roles & responsibilities part 2
Lesson 11: SIAM roles & responsibilities part 3
Lesson 12: SIAM practices part 1
Lesson 13: SIAM practices part 2
Lesson 14: Processes part 1
Lesson 15: Processes part 2
Lesson 16: Challenges and risks part 1
Lesson 17: Challenges and risks part 2
Lesson 18: Challenges and risks part 3
Lesson 19: SIAM and other practices part 1
Lesson 20: SIAM and other practices part 2
Lesson 21: Exam preparation

Suitable for :

Anyone working in, or wishing to work in an organization using SIAM management practices

Course Pre-requisites:

This course does not require any existing knowledge of SIAM. Knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000.