SIAM™ Foundation eLearning Duration: 18 hours / 180-day access / exam voucher included
625,00 € tax excl.
The fully accredited SIAM Foundation course introduces service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models. It is suitable for anyone working in, or wishing to work in an organization using SIAM management practices.
21 Lessons
21 easy to absorb lessons covering SIAM roadmap, roles and responsibilities, practices, processes, challenges and risks
Includes
video tutorials, study guides, quizzes and online exam voucher
Study duration
18 hours (eLearning access 180 days available)
More info
Your Benefits
- Get certified at your own pace
- 60 days online access
- Fully accredited
- Study guides, quizzes, sample exam and more….
- Tutor support
- 24/7 helpdesk
Modules in this course:
Lesson 1: Introduction to SIAM
Lesson 2: Purpose and value
Lesson 3: The SIAM ecosystem
Lesson 4: SIAM structures
Lesson 5: SIAM roadmap part 1
Lesson 6: SIAM roadmap part 2
Lesson 7: SIAM roadmap part 3
Lesson 8: SIAM roadmap part 4
Lesson 9: SIAM roles & responsibilities part 1
Lesson 10: SIAM roles & responsibilities part 2
Lesson 11: SIAM roles & responsibilities part 3
Lesson 12: SIAM practices part 1
Lesson 13: SIAM practices part 2
Lesson 14: Processes part 1
Lesson 15: Processes part 2
Lesson 16: Challenges and risks part 1
Lesson 17: Challenges and risks part 2
Lesson 18: Challenges and risks part 3
Lesson 19: SIAM and other practices part 1
Lesson 20: SIAM and other practices part 2
Lesson 21: Exam preparation
Suitable for :
Anyone working in, or wishing to work in an organization using SIAM management practices
Course Pre-requisites:
This course does not require any existing knowledge of SIAM. Knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000.
Exam Details:
- Exam duration: 60 minutes + extra time for non-native English speakers
- Exam format: 50 multiple choice questions, online webcam proctored exam
- Exam pass mark: 65%
- Completion of the accredited course is a mandatory pre-requisite for the exam.
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Data sheet
Category | IT Management, Governance & Security |
Level | Foundation |
Exam | Exam included |