ITIL Product (Version 5) eLearning & Certification Make better product decisions, from initial idea to everyday use

995,00 € tax excl.

Language

English

Which customer needs should you address next? What should your teams prioritise—and is your product ready for everyday use? Managing a digital product means making these decisions throughout its life.

The official ITIL Product (Version 5) eLearning course in English helps you connect customer needs, business priorities and the work required to develop, deliver and support digital products. Learn how to set a clear direction, improve collaboration and use feedback to guide your next steps.

Whether you work on an application, a platform or an internal business tool, the course helps you consider the full lifecycle, including what happens after launch.

Study whenever and wherever suits you, with 12 months’ access to the official PeopleCert eLearning package, including Official Training Materials, the digital ITIL Product guide and a certification exam voucher. This module forms part of the ITIL Managing Professional stream.

Write your review

Ask your question

Reference: eITIL-Product

More info

Key Benefits

Prioritise with confidence: balance customer requests, business goals and operational needs.
Connect teams across the lifecycle: improve collaboration between product, development, service and operations.
Reduce avoidable rework: consider quality, support and operational readiness earlier.
Guide improvements with evidence: use feedback and performance data to inform product decisions.
Study flexibly: prepare for the official ITIL Product (Version 5) certification exam at your own pace.

Course & Learning Objectives

By the end of this course, participants will be able to:

Explain how digital products and services work together, from identifying a need through to ongoing delivery and support.
Align product roadmaps with business priorities, using discovery, evidence and stakeholder needs to guide decisions.
Identify bottlenecks and unnecessary work across product activities and explore ways to improve delivery.
Apply human-centred design principles to address usability, resilience and changing user needs.
Coordinate contributions from teams and suppliers, connecting design, development, testing and preparation for live use.
Use feedback and lifecycle performance data to evaluate results and guide continual improvement.
Understand how AI and automation can support product development and operations, with appropriate quality and governance considerations.

What value can this bring to your work?

When every request seems urgent, releases require unexpected rework or support teams inherit problems they could have helped prevent, a broader product perspective becomes valuable. ITIL Product helps you understand how decisions at one stage affect the next, explain priorities and involve the right people earlier. The certification demonstrates your understanding of this integrated approach and contributes towards the ITIL Managing Professional designation.

Who should attend?

ITIL Product eLearning is ideal for professionals involved in the creation, management, delivery or improvement of digital products and services. It is designed for individuals who are unable to attend a classroom course.

Prerequisites

To attend this course, participants must hold one of the following certificates:

any ITIL 4 certification (Foundation or higher), or
ITIL Foundation (Version 5), or
ITIL Foundation Bridge (Version 5)

Candidates who took their exams with B2B Learning do not need to provide their certificates. Participants who took their exams with another provider or PeopleCert directly, will need to provide B2B Learning with a copy of their certificate upon registration in order to validate their ITIL Product exam.

Accredited training for the ITIL Managing Professional modules is mandatory, either by attending a class or taking by eLearning.

About the Certification Exam

40 multiple-choice questions
90 minutes + extra time for non native English speakers
open book exam
pass mark: 70%
available in English
renewal every 3 years
Add a second chance for your exam (Take2) to your cart at checkout. This must be purchased with the main package. We cannot add this later.

The exam is currently available in English, French, German, Italian, Spanish, Polish, Portuguese (Brazil) and Chinese. Beware that the online course is only in English.

What's included in your eLearning package?

1-year access to the official PeopleCert eLearning course
Approximately 18 hours of self-paced interactive learning
Bite-sized learning modules
Practical exercises and knowledge-check quizzes
Scenario-based case studies
Progress tracking and embedded glossary
Official Training Materials (OTM)
Official ITIL Product digital book
ITIL Product certification exam voucher

This official PeopleCert eLearning course is self-paced and does not include live trainer sessions or video-based lessons.

Course Delivery

Once you have purchased your course on our website, we will process your order within two working days at the most. You will then receive an email directly from PeopleCert inviting you to redeem your voucher. B2B Learning will also send you a confirmation email with details on how to use your eLearning and exam pack.

Questions / Answers

Be the first to ask a question about ITIL Product (Version 5) eLearning & Certification