Our 3-day DPI course is the universal ITIL® 4 module, that will be shared with both ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.
This course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction.
The Direct, Plan and Improve - DPI course will focus on the following key ITIL 4 practices:
Measurement and reporting
Organizational change management
Participants will acquire the relevant knowledge and experience through presentations, activities, exercises and examples included in the course, and will be prepared to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.
The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide ITSM professionals with a practical and strategic method for planning and delivering continual improvement with the necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.
Course & Learning Objectives
At the end of this course, participants will have a good understanding of:
The key concepts of direction, planning and improvement.
The scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context.
The role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system (SVS).
The key principles and methods of continual improvement for all types of improvements.
The key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.
The key principles and methods of measurement and reporting in direction, planning, and improvement.
How to direct, plan, and improve value streams and practices.
Detailed programme of the course
ITIL 4 Strategist: Direct, Plan & Improve (DPI)
Module 1: Course Introduction
Course objectives and planning
The ITIL® 4 certification scheme
Presentation of the case studies
Module 2: The Core Concepts of DPI
Basics of direction
Basics of planning
Basics of improvement
Other core elements
Module 3: DPI through Service Value Chain and Guiding Principles
DPI of the SVS
DPI of guiding principles
Module 4: Role of Direction in Strategy Management
Introducing Strategy Management
Developing effective strategies
Module 5: Implementation of Strategies
Making decisions through Portfolio Management
Directing via Governance, Risk and Compliance (GRC)
Module 6: Introduction to Assessment and Planning
Core concepts of assessment
Conducting effective assessments
Core concepts of planning
Module 7: Assessment and Planning through VSM
Introducing Value Stream Maps
Developing Value Stream Maps
Knowing more about VSM
Module 8: Measurement, Reporting and Continual Improvement
Measurement and Reporting
Alignment of measurements and metrics
Success factors and key performance indicators
Module 9: Measurements and Continual Improvement through Dimensions and the Service Value Chain
Measurements for the Four Dimensions
Continual Improvement of the Service Value Chain and practices
Module 10: OCM Principles and Methods
Basics of OCM
OCM throughout DPI and Service Value Chain
Resistance and reinforcement
Module 11: Communication Principles and Methods
Basics of effective communication
Communication with stakeholders
Module 12: SVS Development Using Four Dimensions
Organizations and people in the SVS
Partners and suppliers in the SVS
Value streams and processes in the SVS
Information and technology in the SVS
Preparing for the exam: mock exam
Who should attend?
The ITIL® 4 Strategist: Direct, Plan and Improve course is aimed professionals and leaders in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:
IT Support Staff
Business Process Owners
Anyone working in a DevOps team
To attend this course, participants must hold the ITIL 4 Foundation certificate.
Participants will need to provide B2B Learning with a copy of their certificate upon registration in order to be admitted into this course. If you need to take your ITIL 4 Foundation exam, you can either attend our ITIL 4 Foundation classroom course or eLearning module, or book your exam only online if you prefer self-study.
About the Certification Exam
Multiple-choice format (1 mark per question)
Pass grade: 65%
Duration: 90 minutes
The exam is scheduled in our training center one week after the training session. You can also chosse to take the exam online from home or from your office (voucher provided).