“Lean is about making your organization more efficient and to be able to react at the current external demands.”
Lean IT is the extension of lean principles, applied in an IT environment. The Lean concept is evolved from the production processes of Toyota (1950). The Lean method will help organizations to reduce waste, produce high quality and increase both efficiency and customer value. The Lean concept has a considerable impact on the culture of an organization, including behavioural aspects such as empowering staff members to engage them in the optimization of processes. The method also brings new concepts such as: Just in Time and Continual improvement.
Course & Learning Objectives
By the end of the course you will:
Be familiar with and have knowledge of the basic concepts of Lean and its core principles.
Have an insight into what Lean IT can mean for your organization.
Gain understanding of the application of the Lean philosophy in an IT environment.
Be acquainted with the use of several Lean IT analysis tools
Gain insight in the psychology of change and the role of the Lean change agent.
Gain an insight into customer experience and identify the cause of problems to increase customer satisfaction.
Understand how to align business services with IT to evaluate a service delivery solution and identify and reduce activity that does not add value.
Introduction to Lean
Get the big picture
5 Lean principles:
Identify Value, Map the Value Stream, Create Flow, Establish Pull and Seek Perfection
7 Wastes of Lean
Lean & frameworks
Value & Value Streams
Waste: Muda, Mura, Muri
Lean-IT : the 5 Key Dimensions
Behavior & Attitude
The Kaizen Approach
Kaizen event selection criteria
Roles in a Kaizen team
The Kaizen board
The D-M-A-I-C Approach
Define: establish project context and objectives
Mesure: ensure a reliable measurement system and establish a performance baseline
Analyze: determine cause and effect, and identify the potential root causes of defects
Improve: determine, validate and implement solutions to achieve project objectives
Control: track performance of implemented solutions and their viability
The Lean Tools
Barriers and solutions to flows
Process cycle Efficiency
Pull & Queuing
Lean Management: key success factors
The psychology of change
Kotter: 8 steps to change
The lean change agent
Who Should Attend ?
Management and employees of any organization planning to introduce lean need to have a basic understanding of lean thinking.
There are no specific prerequisites to attend the course.
About the Examination
The purpose of the Lean IT Foundation certificate is to certify that you have gained knowledge of the Lean IT terminology, structure and basic concepts and has comprehended the core principles of Lean IT practices.
The Lean IT Foundation Certificate is intended to enable the holders of the certificate to apply the Lean IT practices under guidance of a Lean expert.
Multiple choice exam, 40 questions per paper, pass mark: 65% (26 out of 40)