Obtain your ITIL 4 Foundation certification at your own pace!
Fully accredited training by Peoplecert
The ITIL 4 Foundation online training will introduce you to IT service management concepts and key principles. The course is setup in 6 modules and 26 easy to absorb lessons that cover the ITIL terminology, concepts, practices and value.
The course includes video tutorials, study guides and quizzes.
The approximate study duration is 12 hours.
Course & Learning Objectives
Self-paced learning accredited by Peoplecert
Learn the ITIL terminology and key concepts
Become familiar with the ITIL 4 guidance
Gain understanding of the ITIL 4 service management framework
Discover how ITIL has adopted the modern technologies and ways of working
Learn how ITIL interacts with other frameworks and methodologies
6 modules in 26 easy to understand lessons
Module 1: Key Concepts of Service Management
Module 2: The Guiding Principles of ITIL
Module 3: Service Management and Value
Module 4: ITIL Practices Introduction
Module 5: ITIL Practices Deep Dive
Module 6: Course Summary and Exam Preparation
Who Should Attend?
This ITIL 4 Foundation eLearning course is designed for IT Professionals, Project Managers and Business Managers/Owners involved in the design, delivery and management of digital products and services, ensuring maximum value for customers and stakeholders. This training will also benefit to those who are at the start of their journey in service management.
The eLearning will be the ideal solution for those who do not have the time or budget to attend a classroom-based training.
There are no prerequisites or technical background required to attend this course.
About the ITIL4 Foundation Exam
Participants will receive a voucher to take their exam from home or from the office. The exam voucher is valid during one year. However, we advice not to wait too long between you course and exam.
Exam duration: 60 minutes (+15 minutes for non-native English speakers)
Closed book format
Number of questions: 40
Marks: each question is worth 1 mark, there is no negative marking.
Pass mark: 65% or higher (26 marks or above)
Anyone who takes an ITIL certification exam is entitled to one year’s free subscription to My ITIL by Axelos.
You will receive a voucher to access your eLearning course. The online access is valid during 60 days.
For multi-users, please contact us to receive a proposal.