ITIL® CAPABILITY PPO

About this ITIL® Planning Protection and Optimization (PPO) course

This course immerses participants in the practical aspects of the ITIL Service Lifecycle and the processes associated with the Planning, Protection and Optimization (PPO) of Services and Service delivery.

The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle.

This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Learning Objectives:

At the end of this course, the students will gain competencies in:

Understanding Service Management as a Practice and how the processes within Planning, Protection and Optimization support the Service Lifecycle.
Knowing the important role of Planning, Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.
The activities, methods and functions used in each of the Planning, Protection and Optimization processes.
The application of PPO processes, activities and functions to achieve operational excellence.
How to measure Planning Protection and Optimization performance
Understanding technology and implementation requirements in support of Planning Protection and Optimization
The challenges, critical success factors and risks related with PPO.

Course Outline:

This 4-day course starts at 09:00 and finishes at ± 17:00 - exam 1 week after training

Day 1	Day 2	Day 3	Day 4
Introduction	Availability Management	IT Service Continuity Management	Demand Management
Capacity Management	Availability Management	Information Security Management	Roles and Responsabilities
Lunch	Lunch	Lunch	Lunch
Capacity Management	IT Service Continuity Management	Information Security Management	Technology & Implementation Considerations
Availability Management	IT Service Continuity Management	Demand Management	Technology & Implementation Considerations
Homework (review of day's mteral)			Exam ± 1 week after the training.

The Planning, Protection and Optimization Capability course will be of interest of:

Individuals who want to pursue the intermediate and advanced level ITIL certifications.
Individuals and/or operational staff who require a comprehensive practical understanding of the Planning, Protection and Optimization processes and how these may be used to enhance the quality of IT service support within an organization.
IT Professionals involved in IT Service Management implementation and improvement programs.
A typical role includes (but is not restricted to): IT Professionals, IT/Business Managers and IT/Business process owners, IT Practitioners.

Prerequisites

Candidates to this course must hold an ITIL Foundation V3 Certificate.
There is no mandatory requirement but 2 to 4 years of professional experience working in IT Service Management is highly desirable.

Examination:

To sit the exam, evidence of ITIL Foundation Certificate and completion of the Planning, Protection & Optimization training is required.
It is recommended that students should complete at least 15 hours of personal study by reviewing the syllabus and the associated areas of ITIL Service Management core guidance
The exam is a closed-book exam with 8 multiple choice, scenario-based, gradient scored questions.
Exam duration is a maximum of 90 minutes for all candidates in their respective language. Candidates sitting the exam in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary.
Pass score is 28/40 or 70 %.

Note that the certification examination will be scheduled ± 2 weeks after the training (date will be discussed during course).

Course Student Material:

Accredited course manual, glossary and sample exams

Credits:

Upon successful passing of the ITIL Planning, Protection & Optimization exam, the student will be recognized with 4 credits in the ITIL qualification scheme.
Project Management Institute – PDU’s = 40.

Available Sessions

#	Register	Duration	Training	Dates	Language	Location	Price

ITIL® CAPABILITY PPO

About this ITIL® Planning Protection and Optimization (PPO) course

Learning Objectives:

Course Outline:

The Planning, Protection and Optimization Capability course will be of interest of:

Prerequisites

Examination:

Course Student Material:

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Available Sessions

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ITIL® CAPABILITY PPO

About this ITIL® Planning Protection and Optimization (PPO) course

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