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Duration : 4 DAYS (28 HOURS)
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  • This price includes the trainer, training materials and exams for 6 delegates


About this ITIL® Operational Support and Analysis (OSA) course

This 4-day course immerses participants in the practical aspects of the ITIL Service Lifecycle and the processes associated with Operational Support and Analysis (OSA).

The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle.

This course is designed using and engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions students to successfully complete the associated exam.

Available Sessions

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