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Duration : 3 DAYS (21 HOURS) EXAM INCLUDED
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  • This price includes the trainer, training materials and exams for 6 delegates

ITIL® 4 Specialist: Drive Stakeholder Value (DSV)

About the 3-day ITIL Specialist DSV

This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners. It focuses on the conversion of demand into value via IT-enabled services.

This 3-day course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.

It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

NEW eLEARNING (895 €) - Our eLearning module includes :

  • 150 days online access
  • 18 hours self study in 5 modules-25 lessons
  • Video tutorials, study guides and quizzes
  • Exam voucher and take2

Available Sessions

# Register Duration Training Dates Language Location Price
1 Add to cart 3 Days ITIL 4 Specialist: Drive Stakeholder Value (DSV) 12-13-14/10/2020 EN Brussels €1.650
2 Add to cart 3 Days ITIL 4 Specialist: Drive Stakeholder Value (DSV) 18-19-20/11/2020 FR Brussels €1.650
3 Add to cart 18 Hours ITIL® 4 Specialist: Drive Stakeholder Value (DSV) eLearning Any Time EN Anywhere €895