LEAN IT FOUNDATION

About this LeanIT Foundation course

Lean IT is the extension of lean principles, applied in an IT environment. The Lean concept is evolved from the production processes of Toyota (1950). The Lean method will help organizations to reduce waste, produce high quality and increase both efficiency and customer value. The Lean concept has a considerable impact on the culture of an organization, including behavioural aspects such as empowering staff members to engage them in the optimization of processes. The method also brings new concepts such as: Just in Time and Continual improvement.

Course & Learning Objectives

• Be familiar with and have knowledge of the basic concepts of Lean and its core principles.
• Have an insight into what Lean IT can mean for your organization.
• Gain understanding of the application of the Lean philosophy in an IT environment.
• Be acquainted with the use of several Lean IT analysis tools
• Gain insight in the psychology of change and the role of the Lean change agent.
• Gain an insight into customer experience and identify the cause of problems to increase customer satisfaction.
• Understand how to align business services with IT to evaluate a service delivery solution and identify and reduce activity that does not add value.

Course Outline

Introduction to Lean

• Get the big picture
• 5 Lean principles: 
• Identify Value, Map the Value Stream, Create Flow, Establish Pull and Seek Perfection
• 7 Wastes of Lean
• Lean & frameworks 
• Value & Value Streams 
• Waste: Muda, Mura, Muri

Lean-IT : the 5 Key Dimensions

• Customer
• Process
• Performance
• Organization
• Behavior & Attitude

The Kaizen Approach

• Kaizen event selection criteria
• Roles in a Kaizen team
• Event stages
• The Kaizen board

The D-M-A-I-C Approach

• Define: establish project context and objectives
• Mesure: ensure a reliable measurement system and establish a performance baseline
• Analyze: determine cause and effect, and identify the potential root causes of defects
• Improve: determine, validate and implement solutions to achieve project objectives
• Control: track performance of implemented solutions and their viability

The Lean Tools

• Barriers and solutions to flows
• Process cycle Efficiency
• Pull & Queuing
• A3-Technique
• Kanban
• …

Lean Management: key success factors

Change Management

• The psychology of change
• Kotter: 8 steps to change
• The lean change agent