ITIL® 4 Foundation eLearning Durée : 20 heures / accès 6 mois / voucher d'examen compris

720,00 € HT

eLearning

eLearning
eLearning +

Obtenez votre certification ITIL® 4 Foundation à votre rythme !

Ce module eLearning est accrédité par PeopleCert.

La formation en ligne ITIL4 Foundation vous présentera les concepts et les principes clés de la gestion des services informatiques. Le cours est organisé en 6 modules et 26 cours faciles à assimiler, qui couvrent la terminologie, les concepts, les pratiques et la valeur d'ITIL.

Le cours comprend des tutoriels vidéo, des guides d’étude et des questionnaires
Notre prix inclut le manuel officiel ITIL 4 en version digitale, le support de cours officiel et le voucher d'examen
La durée approximative d'étude est de 20 heures
Tutor support, 24/7 helpdesk et Virtual Mentor session inclus

Important : ce module eLearning est disponible uniquement en anglais.

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Réf: eITILFO4

Course & Learning Objectives

Self-paced learning accredited by Peoplecert

Learn the ITIL terminology and key concepts
Become familiar with the ITIL 4 guidance
Gain understanding of the ITIL 4 service management framework
Discover how ITIL has adopted the modern technologies and ways of working
Learn how ITIL interacts with other frameworks and methodologies

Course Contents

6 modules in 26 easy to understand lessons

Module 1: Key Concepts of Service Management
Module 2: The Guiding Principles of ITIL
Module 3: Service Management and Value
Module 4: ITIL Practices Introduction
Module 5: ITIL Practices Deep Dive
Module 6: Course Summary and Exam Preparation

Who Should Attend?

This ITIL 4 Foundation eLearning course is designed for IT Professionals, Project Managers and Business Managers/Owners involved in the design, delivery and management of digital products and services, ensuring maximum value for customers and stakeholders. This training will also benefit to those who are at the start of their journey in service management.

The eLearning is the ideal solution for those who do not have the time or budget to attend a classroom-based training.

Prerequisites

There are no prerequisites or technical background required to attend this course.

About the ITIL4 Foundation Exam

Participants will receive a voucher to take their exam from home or from the office. The exam voucher is valid during one year. However, we advice not to wait too long between you course and exam.

Exam duration: 60 minutes (+15 minutes for non-native English speakers)
Closed book format
Number of questions: 40
Marks: each question is worth 1 mark, there is no negative marking.
Pass mark: 65% or higher (26 marks or above)