VeriSM™ Foundation eLearning Duration: 16 hours / 180-day access / exam voucher included (EXIN VeriSM™ Foundation Certificate)

950,00 € tax excl.

VeriSM: a new approach to service management 

VeriSM is a new approach to service management and its application in a digital world. This training will provide a clear understanding of services and service management and the VeriSM model. VeriSM™ allows for a tailored approach depending on the type of business, size of the organisation and organisational culture.

  • Get certified at your own pace in 22 lessons
  • Easy to absorb lessons covering ​terminology, principles, themes and exam preparation
  • 180 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more
  • Tutor support
  • 24/7 helpdesk
  • Virtual Mentor session included

More info

The 22 lessons of this training

  • Lesson 1: Organizational context & governance
  • Lesson 2: Digital transformation
  • Lesson 3: Service Culture
  • Lesson 4: Organizational structure
  • Lesson 5: Teams
  • Lesson 6: Service Provider Challenges
  • Lesson 7: Organizational change principles
  • Lesson 8: Introduction to the VeriSM model
  • Lesson 9: The VeriSM Model Part 1 Define
  • Lesson 10: The VeriSM Model Part 2 Produce
  • Lesson 11: The VeriSM Model Part 3 Provide
  • Lesson 12: The VeriSM Model Part 4 Respond
  • Lesson 13: Adapting the VeriSM Model
  • Lesson 14: Progressive practices Agile
  • Lesson 15: Progressive practices DevOps and SIAM
  • Lesson 16: Progressive practices Lean Shift Left
  • Lesson 17: Progressive practices CXUX Continuous Delivery
  • Lesson 18: Innovative Technologies- Part 1
  • Lesson 19: Innovative Technologies- Part 2
  • Lesson 20: Innovative Technologies- Part 3
  • Lesson 21: Getting Started Lesson
  • Lesson 22: Exam Preparation

Pre-Requisites

  • This course does not require any existing knowledge of VeriSM
  • There are no mandatory pre-requisites for the exam

Who should attend?

VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.

Exam Details

  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: 65% (26/40 questions)
  • Exam language: English (extra time is available for non-native English speakers)

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VeriSM™ Foundation eLearning

VeriSM™ Foundation eLearning

VeriSM: a new approach to service management  VeriSM is a new approach to service management and its application in a digital world. This training will provide a clear understanding of services and service management and the VeriSM...

Data sheet

Category IT Management, Governance & Security
Level Foundation
Exam Exam included
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