ITIL® 4 Foundation eLearning 20 uur zelfstudie / 6 maanden toegang / examen voucher inbegrepen

Course & Learning Objectives

Self-paced learning accredited by Peoplecert

• Learn the ITIL terminology and key concepts 
• Become familiar with the ITIL 4 guidance
• Gain understanding of the ITIL 4 service management framework
• Discover how ITIL has adopted the modern technologies and ways of working
• Learn how ITIL interacts with other frameworks and methodologies

Course Contents

6 modules in 26 easy to understand lessons

• Module 1: Key Concepts of Service Management
• Module 2: The Guiding Principles of ITIL
• Module 3: Service Management and Value
• Module 4: ITIL Practices Introduction
• Module 5: ITIL Practices Deep Dive
• Module 6: Course Summary and Exam Preparation

Who Should Attend?

This ITIL 4 Foundation eLearning course is designed for IT Professionals, Project Managers and Business Managers/Owners involved in the design, delivery and management of digital products and services, ensuring maximum value for customers and stakeholders. This training will also benefit to those who are at the start of their journey in service management.

The eLearning will be the ideal solution for those who do not have the time or budget to attend a classroom-based training.

Prerequisites

There are no prerequisites or technical background required to attend this course.

About the ITIL4 Foundation Exam

• Exam duration: 60 minutes (+15 minutes for non-native English speakers)
• Closed book format
• Number of questions: 40
• Marks: each question is worth 1 mark, there is no negative marking.
• Pass mark: 65% or higher (26 marks or above)

eLearning Delivery

You will receive a voucher to access your eLearning course. The online access is valid during 6 months.

For multi-users, please contact us to receive a proposal.