18 Hours Self-Paced eLearning & ITIL Foundation Exam
B2B Learning ITIL® Foundation eLearning Course offers scenario-based training with real-life connects. Learners will attend a Virtual Training Conference at the majestic Royal Chao Phraya Hotel in Bangkok. In this virtual atmosphere, the learners will attend conference sessions hosted by two ITIL Experts, who will explain the foundations of ITIL. As part of the learner’s stay at the hotel, they will have the opportunity to assist the hotel management team with different projects and scenarios that will test their new ITIL knowledge.
This self-paced course introduces the learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL.
The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs.
An exam voucher is included in the price.
At the end of this course, learners will be able to:
Identify the key principles and concepts of IT Service Management.
Identify the benefits of implementing ITIL in an organization.
Identify Service Management processes and understand how they map to the Service Lifecycle.
Identify the basic concepts and definitions related to the Service Lifecycle.
Identify the activities and roles involved with the Service Lifecycle.
Identify the relationships among the components of the Service Lifecycle and understand how they map to other components.
Identify the factors that affect the effectiveness of the Service Lifecycle.
Learning sessions at the “conference” include:
Service Management as a Practice, Service Lifecycle, Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement and Technology and Architecture.
Exam Preparation Guide
Service Management as a Practice
Continual Service Improvement
Technology and Architecture
Competence and Training
Exam Preparation Guide
IT Support Staff
Business Process Owners
None, although a familiarity with IT Service Delivery will be beneficial.
Course Organizational Logistics
About the Examination
Accredited Foundation training is strongly recommended but not a prerequisite.
The exam is a closed book, forty (40) multiple choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes.
Upon successful passing of the ITIL Foundation exam, the student will be recognized with 2 credits in the ITIL qualification scheme.
Project Management Institute – Professional Development Units (PDUs) = 18
Course Student Material
There are no direct reference materials required for this course; however the student does have a choice of supplementing this course with reference materials available on the market. The list shown below is not intended as a direct endorsement by B2B Learning, but is intended as a reference list for students in consideration for supplemental material:
ITIL® Core Reference Material: Service Strategy ISBN: 9780113313044 Service Design ISBN: 9780113313051 Service Transition ISBN: 9780113313068 Service Operation ISBN: 9780113313075 Continual Service Improvement ISBN: 9780113313082 Lifecycle Publication Suite ISBN: 978011331323
Some of these books are also available as electronic .pdf and online subscription versions.