 ITIL Intermediate Lifecycle:
Continual Service Improvement (CSI)
This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
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Duration
3 days
exam included
Price
1.650 € (excl. VAT)
1.750 € (excl. VAT)(Lux)
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