The ITIL® Qualification scheme is a comprehensive personal development map for people serious about a career in IT Service Management.

The scheme has been constructed to allow candidates to specialize in specific areas relevant to their roles through individual intermediate certification. They gain credits for each exam they take and when they have a sufficient number of credits they can be awarded the ITIL Expert in IT Service Management. Candidates can gain credits over time and throughout their ITSM Career. Those with existing ITIL and recognized complementary qualifications are also able to count those towards their credits. Beyond Expert level, there is also the ITIL Master for experienced professionals.

B2B Learning proposes following ITIL qualification training programmes:

ITIL Foundation Level

The ITIL Foundation training is a 3-day classroom course focusing on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL. The Foundation examination is a one hour objective test composed of 40 questions. Candidates must achieve 65% to pass the exam.

ITIL Intermediate Levels

There are two streams in the Intermediate level, the Capability Stream and the Lifecycle Stream.
The Capability Stream:
There are 4 different intermediate modules, each of them is a  4-day classroom course.

• ITIL Release, Control and Validation (RCV)

• ITIL Operational Support and Analysis (OSA)

• ITIL Service Offerings and Agreements (SOA)

• ITIL Planning, Protection and Optimization (PPO)

The Lifecycle Stream:
•  Service Strategy (SS)
•  Service Design (SD)
•  Service Transition (ST)
•  Service Operation (SO)
•  Continual Service Improvement (CSI)
These 5 modules (SS - SD - ST - SO and CSI) and the MALC are combined in a unique 10-day classroom and blended learning course, the ITIL Expert Program Lifecycle Track.

Managing Across The Lifecycle (MALC)
The Managing Across The Lifecycle (MALC) training is  a blended learning programme with 2 days classroom training and 25 hours of elearning.

If you are interested in ITIL qualifications and you want to learn more about the rules and guidelines of the official ITIL Qualification Scheme please download this document.

Other modules of the ITIL Qualification Scheme are available on demand.
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